We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

I cannot express how grateful we are to Austin Natural Funerals. From the moment of the first phone call, to my many emails asking for clarification, Campbell was kind and caring and professional. They treated our family as though they had known us for years, caring for us all and helping us find peace in this. From start to finish, they went above and beyond in so many ways, making a sad situation so much easier. They were very knowledgeable about the specific things we would need and provided a lot of guidance and details, so we knew what to expect. There was absolutely no upselling or pressure to buy extra services, and I felt very much like I was dealing with people who cared about our situation. Campbell was calming and comforting when we had to call her in the middle of the night for transport, which she did seamlessly. She quickly set up the online tribute page, something that allowed us to notify people with all the information in a central (and lovely) format. They arranged for live-streaming -- so many out of town loved ones commented on how easy it was for them to use and how nice it was to be able to see the service. Campbell made beautiful programs and had everything we needed on hand the day of the service (e.g., tent, chairs, water, fans, etc.) . At the service itself, Campbell and Mitzi made sure everything ran smoothly. They helped us know what the steps we needed to take and made sure there was nothing that could add to the stress of the situation. Two days later, Campbell drove to bring me some extra programs and did research to find information about a specific headstone artist. Finding companies that care and offer customer service is hard in the best of times. It takes special people to offer this kind of comfort, care, and customer service in the worst of times.

5 stars
Doreen Landrum July 28, 2022

Finding myself in need of services, knowing what my mother's wishes were, I found great relief and care with Austin Natural Funerals. The care and concern I was shown along with the respect for our situation put me at ease at a time when I needed it the most. Campbell was compassionate, organized and supportive as she assured me that "Mom" was safe and sound and I had nothing to worry about. Campbell renewed my optimism about people not just doing a job but rather looking out for those in need. I am so grateful for choosing Austin Natural Funerals but but more for their wisdom in hiring Campbell. I hope whoever reads this knows that both Mitzi and Campbell are there for you and your loved one.

5 stars
Joel Yusim March 24, 2021

We are very grateful to Mitzi and Austin Natural Funerals. Mitzi and her staff were extremely helpful and accommodating as we buried our loved one. We didn't have much time to make our plans but Mitzi helped us so much and made everything go smoothly. She was kind and respectful.

5 stars
Nancy June 23, 2018

After my husband Mitch Sudolsky died, I choose Austin Natural Funerals and never regretted that decision. Campbell Ringel worked with me and guided me through the difficult process of burying my husband. She was available by phone or in person many times throughout this time of great sorrow. I highly recommend Austin Natural Funerals.

5 stars
Adrienne Sudolsky May 23, 2021

In the midst of our grief, Mitzi and Campbell guided us compassionately through the process of laying our precious son to rest. They helped us reconnect with jewish clergy and the traditions of a jewish burial. This was so important to us. We could not have done it without them. Our gratitude is endless.

5 stars
Susan Phillips March 20, 2020

We have had the pleasure of working with Mitzi Chafetz for 10 years as our dedicated and trusted Funeral Director. Mitzi has consistently been there for us in our most pressing needs -- with knowledge, compassion, and professionalism. She truly cares for our needs, shares our core values, and is here for us. We recommend that Mitzi is our first call in this important time -- thus offering unparalleled care for us and supporting local business in Austin (as well as Mitzi's bold vision).

5 stars
Rabbi Neil Blumofe April 28, 2018